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Refund policy

REFUNDS AND RETURNS

Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Unfortunately, we are unable to accept special order, cut rope, track, furling foil or electronic returns at this time. Please contact our offices for further details on the return process.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Certain products are exempt from being returned and must be approved before returning. Please contact us directly regarding any returns.

After Pacific Sailboat Supply has initiated a 14 day return process, please follow the instructions below. Again, items must be received within 14 days of purchase.

  • In order to start the process of a return please email Contact@PacificSailboatSupply.com
  • Pack the item(s), securely in the original product packaging. All returned products must be in good and sellable condition to ensure that you receive credit.
  • Products must be returned in the following condition: with the factory unopened sealed bags, no signs of installation, and complete with all the original packaging, parts, booklets, and literature.
  • When sending an item(s) back to us please use a carrier that will provide you a tracking number that you can provide to us via email once it has been sent.
  • Please note that shipping and handling costs and other charges are non-refundable, We will cover your shipping costs if the return is a result of a shipping error (please first contact our Returns Department for our acknowledgement that we will cover the shipping costs).
  • For non-warranty returns, you can expect a refund within 30 days of the delivery date to our returns department. For warrantied returns, a refund will be issued once the manufacturer has approved it.
  • Refunds will be in the same form of payment originally used for the purchase. We may contact you to issue a refund if a credit card was used.
  • THERE ARE NO RETURNS ON CUSTOMIZED ITEMS OR ITEMS CLASSIFIED AS CUSTOM ORDER UNLESS THERE IS A MANUFACTURED DEFECT.
  • If there is an expiration date on a product we reserve the right to reject the return with an expiration date less than one year from the date we received the return from you. 
  • We cannot accept a return on any opened electrical components, safety equipment including but not limited to: flares, and any other pyrotechnic items, products with CO2 cartridges, life jackets etc.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@pacificsailingsupply.com or by phone.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@pacificsailingsupply.com for a return shipping address.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should contact us via email at contact@pacificsailboatsupply.com or by phone for an address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and a tracking number helps with the process.

Order changes or add-ons must be made prior to the order being shipped. Special order items cannot be added to a previous order and will be treated as a new order.

Orders of in-stock items may be canceled prior to the order shipping.  Special orders or non-stocked items will be subject to a 20% restocking fee if the order is canceled prior to shipment of the order.  Once a special order or non-stocked item order is shipped, it cannot be canceled.

Canceled orders are also eligible for a 5% service fee. This is due to the payment and insurance fees.